Terms of Service

Last updated: November 10, 2026

Overview

This website is operated by Efimeria. Throughout the site, “we”, “us” and “our” refer to Efimeria. We offer this website, including all information, tools and services available on it (the “Service”), on condition that you accept the terms, policies and notices stated here.

By visiting our site or buying from us, you agree to these Terms of Service (“Terms”), including the policies linked from them: our Shipping Policy, Refund & Return Policy, Privacy Policy and Cookie Policy. If you are a consumer, nothing in these Terms limits the rights you have under the mandatory consumer laws of your country of residence.

Our store runs on WordPress and WooCommerce, hosted by Hostinger, and payments are processed by WooPayments (Stripe).

Section 1 – Online store terms

By agreeing to these Terms you confirm that you are of legal age in your country of residence. You may not use our products or the Service for any illegal purpose, and you must not transmit viruses or any code of a destructive nature. A breach of these Terms may result in immediate termination of your access to the Service.

Section 2 – General conditions

We may refuse service to anyone for a legitimate reason, such as suspected fraud. Payment card information is always encrypted and handled by our payment provider. You may not reproduce, copy, sell or exploit any part of the Service without our written permission. Headings are for convenience only.

Section 3 – Accuracy of information

We work hard to keep the information on this site accurate and up to date, but it is provided for general information. If we find a mistake we will correct it as soon as possible.

Section 4 – Prices and changes to the Service

• Prices are set in US dollars and may change without notice; the price that applies is the one shown when you place your order. If you choose another currency, prices are converted at the current exchange rate and you are charged in the currency shown at checkout.
• Shipping is $10.90 to any country and free on orders over $99. Orders are shipped Delivered Duty Paid (DDP): import duties and taxes are included at checkout.
• We may end promotions at any time; private promotions are for invited customers only and cannot be shared.
• We may modify or discontinue the Service or any part of it.

Section 5 – Products

• We display product colours and images as accurately as possible; your screen may show colours slightly differently.
• Sizes are listed by the child’s height in centimetres; see our Size Guide.
• Toys and accessories must always be used under adult supervision.
• We may limit quantities or discontinue products at any time. Returns are handled according to our Refund & Return Policy.

Section 6 – Orders, billing and account information

After you place an order you receive an email confirming that we received it; the contract is concluded when we confirm dispatch. We may limit or cancel quantities per person, household or order, or refuse orders that appear to be placed by resellers or that we suspect are fraudulent; if we do, we notify you and refund any amount paid. You agree to provide current, complete and accurate purchase and account information.

Section 7 – Third-party tools and links

The Service may use or link to third-party tools and websites (for example payment, shipping tracking or social networks). We are not responsible for their content or practices; please review their own terms and policies.

Section 8 – Comments, reviews and feedback

If you send us reviews, suggestions or other content, you agree that we may use, edit and publish it without obligation to pay you. Your content must not be unlawful, offensive or infringe anyone’s rights, and must not contain malware. We may remove content that breaks these rules.

Section 9 – Personal information

Your personal information is handled as described in our Privacy Policy.

Section 10 – Errors, inaccuracies and omissions

Occasionally the site may contain errors in product descriptions, prices, promotions, shipping charges, delivery times or availability. We may correct them at any time. If an obvious pricing error affects your order, we will contact you before shipping and you may confirm or cancel it with a full refund.

Section 11 – Prohibited uses

You may not use the site or its content for any unlawful purpose; to infringe intellectual property; to harass or discriminate; to submit false information; to upload malicious code; to collect other people’s personal data; to spam, scrape or crawl in a way that harms the site; or to bypass its security features.

Section 12 – Liability

We are responsible for the products we sell in accordance with applicable law. We are not liable for losses that were not reasonably foreseeable, for indirect losses, or for damage caused by incorrect use of a product. Nothing in these Terms excludes or limits liability that cannot be excluded by law, including your statutory rights as a consumer.

Section 13 – Indemnification

You agree to indemnify Efimeria against claims by third parties arising from your breach of these Terms or your violation of any law or third-party rights.

Section 14 – Severability

If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in force.

Section 15 – Termination

These Terms apply until terminated by you or us. You may stop using the Service at any time. Obligations incurred before termination survive it.

Section 16 – Entire agreement

These Terms, together with the policies referred to in them, form the entire agreement between you and us regarding the Service. Our failure to enforce any right is not a waiver of it.

Section 17 – Governing law

These Terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring a claim in its courts. If you have a problem, please write to us first — we will do our best to solve it quickly.

Section 18 – Changes to the Terms

We may update these Terms from time to time by publishing the new version on this page. The version in force when you place an order applies to that order.

Section 19 – Delivery

We aim to process orders within 1–3 business days. Delivery times shown on our website are estimates counted from dispatch; see our Shipping Policy. We are not responsible for delays caused by customs clearance or carriers, but we will always help you track your parcel. Damaged or missing items must be reported to us within 7 days of delivery. If your order does not arrive, please contact us within 30 days of the estimated delivery date.

Section 20 – Right to withdraw (EU and UK customers)

If you live in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of delivery without giving any reason. See Right to Withdraw for how to exercise it and the model withdrawal form.

Section 21 – Contact information

Questions about these Terms should be sent to support@efimeria.com.

Efimeria
Online store operated from Italy
Email: support@efimeria.com