Returns & Refunds

Last updated: November 10, 2026

You have 14 days after receiving your order to request a return. To start a return, email support@efimeria.com with your order number, the item(s) and the reason. Items sent back without first requesting a return will not be accepted. If your return is accepted, we’ll send you the return instructions and address.

Conditions

• Items must be unworn, unused and unwashed, with all tags attached and in their original packaging, exactly as you received them.
• Items that have been worn, washed, used, damaged by the customer, or that smell of perfume, smoke or creams will not be refunded and will be sent back to you at your cost.
• Return shipping costs are paid by the customer. We recommend a tracked service: we are not responsible for returns lost in transit.

Non-returnable items

For hygiene reasons we cannot accept returns of: teethers, pacifier clips, bibs, feeding and bath items, hair accessories once worn, and gift sets that have been opened.

Damaged, faulty or wrong items

• Please check your order on arrival. If an item is defective or you received the wrong item, email us within 7 days of delivery with your order number and clear photos of the item and the label.
• We will send a replacement or a refund for that item.
• Damage to the outer packaging or shipping box only, when the item itself is in perfect condition, is not a reason for a refund or replacement.
• Claims made after 7 days or without photos cannot be accepted.

Refunds

We’ll let you know once we have received and inspected your return, and whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Shipping costs are not refunded. Your bank may need a few extra days to show the amount.

Cancellations and exchanges

You can cancel an order by email only before it ships. We don’t offer direct exchanges: the fastest way is to return the item and place a new order.

EU and UK customers

If your order is delivered in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason, under the same conditions above (items unused and in their original condition). To withdraw, simply email support@efimeria.com with your order number.

Request a return